Post by account_disabled on Jan 29, 2024 4:14:34 GMT -5
How did you solve this problem? We have a separate division that deals with crisis communications. If we talk about digital, there were none. We worked with every comment, even negative ones, and all clients received a response. Many negative comments with false information came from fake telegram accounts. We assume that such activity was created by the enemy, but there is no 100% confirmation.
The main thing is to convey truthful information and Buy Bulk SMS Service provide it to everyone who came and asked or had any communication with DTEK. If previously DTEK often faced hate and negative reviews, how did consumers’ attitude towards the company change after a period of blackouts and mass shelling? This trend has been observed. But it became relevant after we began to explain the situation.
To do this, they recorded short videos (30-40 seconds) where they explained how electricity is distributed, how electricity is supplied, why if there is no electricity in Kyiv, then there is no electricity in Odessa, what a unified energy system is. People have become more loyal to DTEK in general and even write comments with gratitude. If you speak in formalisms or not at all, the audience will not understand.
The main thing is to convey truthful information and Buy Bulk SMS Service provide it to everyone who came and asked or had any communication with DTEK. If previously DTEK often faced hate and negative reviews, how did consumers’ attitude towards the company change after a period of blackouts and mass shelling? This trend has been observed. But it became relevant after we began to explain the situation.
To do this, they recorded short videos (30-40 seconds) where they explained how electricity is distributed, how electricity is supplied, why if there is no electricity in Kyiv, then there is no electricity in Odessa, what a unified energy system is. People have become more loyal to DTEK in general and even write comments with gratitude. If you speak in formalisms or not at all, the audience will not understand.